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jasabola 1 Legal access for Indonesia

jasabola 1 Legal terms explain how we handle account access, identity checks, wallet records and policy requests before you enter the lobby.

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POLICY HELP DESK

Contact us about Legal account questions

Legal questions are easier to resolve when we can match them to the correct account record.

Account access Tell us when phone verification blocks access, and include the registered contact detail so we can check the account path without asking you to send a password.
Policy request Ask for a copy, correction or clarification of a Legal record through the account support route. We may need identity confirmation before changing information attached to you.
Wallet evidence For DANA, OVO, GoPay or QRIS questions, attach the payment reference rather than private wallet credentials. This helps us compare the account record with the payment status.
DATA CONTROL PATH

Check how Legal data controls work

We treat Legal handling as an account process, not a general statement. Your phone verification, identity material and payment references are used for access checks, security checks and policy administration.

Data handling

We use account details, verification data and payment references for access control, security checks and policy administration. We do not ask for your wallet password when checking DANA, OVO, GoPay or QRIS activity.

Cookie choices

Cookies help keep a signed-in session connected to the correct account and remember relevant page settings. You can adjust browser cookie controls, although some Legal account steps may then need a fresh login.

Account security

Phone verification is part of our account access path. Never share a password or one-time code through support; we use account matching and requested identity details instead of asking for secret credentials.

Record retention

We retain account, verification and transaction records for the period needed to administer Legal duties, resolve disputes and protect the account. The applicable period can depend on local law.

Change requests

You can ask us to correct account details or explain a stored record through the support path after login. We may request identity confirmation before applying a change to your account.

Policy contact

For a Legal question, use the contact route shown in your account and state whether you need access clarification, data correction, retention details or account closure assistance.

Browse Legal answers before opening your account

These Legal answers cover the questions we expect before account creation or a policy request. If your situation depends on a location-specific rule, contact us through the signed-in support path and identify the account detail involved. We can then direct your question to the relevant access, data or payment record.

Legal describes our rules for account access, identity checks, data handling, cookies, payment records, policy requests and account closure. Access depends on local law, so the applicable position can vary by location.

Access is available only where local law permits. Check your eligibility before opening an account, and do not treat DANA, OVO, GoPay, QRIS or a bank rail as proof that access is permitted.

Phone verification helps connect the account to the correct contact detail and supports access security. We may use it alongside identity checks when account ownership, wallet status or a policy request needs confirmation.

We use payment references to administer account records, investigate mismatches and resolve status questions. For DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, send the reference rather than private wallet credentials.

After login, use the account support route and state which record needs correction. We may ask for identity confirmation before changing contact, verification or transaction details connected to your account.

We retain account, verification and transaction records for the period needed to administer Legal duties, resolve disputes and protect accounts. The retention period can depend on local law and the record type.

Use the signed-in support path and request account closure assistance. We first confirm account ownership, explain any record obligations that remain, and then outline the next step for your account.

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