Reference

Open jasabola 1 Privacy Policy

The jasabola 1 Privacy Policy explains what we collect when you open an account, verify your phone, use a mobile device or select DANA, OVO, GoPay and QRIS.

Account dataWallet detailsDevice controlsContact rights
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CONTACT PATH

Contact Us About Privacy Requests

A clear contact path helps you act on the Privacy Policy without searching through unrelated account screens.

Account privacy request Use the support route inside your account to ask what personal data we hold, why it is used or which account detail needs correction. Include your registered phone number for matching.
Wallet record query For DANA, OVO, GoPay or QRIS questions, attach the relevant transaction reference and date. We use those details to locate the payment record without requesting your wallet password.
Access concern If a phone verification step or unfamiliar device blocks your account, contact support from the account path and describe the device used. We check access details before sharing account data.
DATA PRACTICE

Check Your Data And Device Controls

We handle Privacy Policy requests as account matters rather than treating them as general lobby questions.

Account records

We use your phone number, login details and verification status to maintain the account path. Phone verification helps us distinguish an authorised request from a message sent by someone else.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account records are used to match a payment event with your account. We retain reference data for reconciliation and support checks.

Device signals

On mobile or desktop, we may record browser, operating system, session and security signals. These details help us identify unusual access without storing the contents of your personal device.

Cookies

Cookies and similar session tools help keep sign-in state, remember essential settings and protect account pages. You can adjust cookie controls in your browser, though some account functions may then need another sign-in.

Retention checks

We keep personal data only for the period needed for account operation, payment reconciliation, security checks or a legal requirement. You can ask us which retention reason applies to your record.

Change requests

To correct a phone number, contact detail or other account record, send the request through support. We verify ownership first, then assess the requested change against account and payment records.

Find Privacy Policy Answers

These Privacy Policy questions cover the account steps Indonesian customers ask about most often. If your situation is not listed, use the account support route with a clear description and the relevant reference, such as a QRIS receipt or device sign-in alert.

It covers account creation, phone verification, sign-in activity, device signals, cookies, wallet references and support messages. It also explains retention, correction requests and how to contact us about personal data.

Yes. The Privacy Policy explains that DANA and QRIS records may provide transaction status, reference details, amount and timing so we can match a payment event to your account.

We use the contact number and verification result connected with your account. This step helps confirm account access and lets us investigate a sign-in concern without asking for your wallet password.

Send a request through the account support route and identify the registered phone number. We verify account ownership before explaining available records or correcting details such as a contact number.

We may store browser, operating system, session and security signals from the mobile or desktop path. These signals support access checks and are not a copy of your device contents.

Retention depends on the purpose, including account operation, payment reconciliation, security checks or a legal requirement. Contact us to ask which purpose and retention period applies to your record.

You can send a general question through our available contact path, but account-specific cookie, wallet or payment details require an ownership check. Access or eligibility depends on local law.

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